A ticketing tool is an interface between the organization and the users for handling the issues. These users are either external customers or internal employees. In both the cases, the information exchanged between the two entities are crucial not only for the issues at the hand, but also for the organization in the long-run. Thus, such a system can be considered as a repository of vital information, and thus it helps in sustenance and growth of the enterprise in future. Therefore, an enterprises should choose a helpdesk software carefully.
MetaCaseDesk is a SharePoint based ticketing solution, helpdesk and a case management system. MetaOption LLC has designed MetaCaseDesk with key security features.