MetaCaseDesk is a Microsoft #SharePoint based case management system. It is compatible with Microsoft SharePoint Server 2010 and 2013.
The ticket life cycle of MetaCaseDesk begins when a new ticket is created by the user, and ends when the ticket is closed by the support team. In the process, the support team, which works on the ticket, modifies it many times.
Let’s see the ticket life cycle of MetaCaseDesk in a step-by procedure. Steps are as follows:
Step 1 User (or customer) sends request to resolve the technical issue through email/customer ticket portal. MetaCaseDesk extracts information (related to the issue) from that email, and generates a ticket.
Step 2. MetaCaseDesk sends acknowledgement email to the user, and updates ticket information in customer ticket portal. An acknowledgement email informs user that a ticket has been generated to resolve the issue.
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