How tickets are auto-assigned to a support user or support team of a business unit in MetaCaseDesk.

Every large organization is required to manage a large number of internal and customer issues on the daily basis. To make ticket management easier, and resolving time faster, they create business units, and assigns tickets to these units. But, they need a separate team for managing these units, assigning tickets to them, and getting tickets resolved by them. This is the same set of problems which businesses with multiple branches have to face.

A ticketing tool is definitely a solution for these problems. But, here, an important question is that, how well a ticketing tool deal with such kind of problems? Mostly, the answer depends on how well the solution fits into the requirement of the businesses. And, here, to name a ticketing solution which solved these problems comprehensively is MetaCaseDesk.

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